About the job

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional end-user support.

Key Responsibilities:

Technical Support:

Provide first-level support for desktop, laptop, and peripheral devices.
Diagnose and troubleshoot hardware, software, and network-related problems.
Install, configure, and maintain operating systems and standard applications.

User Assistance:

Respond to user queries in a timely manner via email, phone, or in person.
Provide guidance and training to users on using hardware and software efficiently.

System Maintenance:

Perform routine system updates, patches, and upgrades to ensure optimal performance.
Monitor system performance and proactively resolve potential issues.

Hardware Management:

Set up and configure new desktops, laptops, printers, and other peripherals.
Maintain an inventory of IT assets and manage hardware lifecycle processes.

Network Support:

Assist with basic network troubleshooting, including Wi-Fi and LAN issues.
Ensure connectivity for devices and resolve network-related problems.

Documentation:

Maintain detailed records of support requests and resolutions.
Document technical procedures and provide reports as needed.
Qualifications:
Required Skills:
Proven experience as a Desktop Support Engineer or similar role.
Proficiency in Windows and Mac operating systems.
Knowledge of basic networking principles (LAN, WAN, Wi-Fi).
Familiarity with Microsoft Office Suite and other productivity tools.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Preferred Skills:
Experience with Active Directory and user account management.
Familiarity with ITSM tools like ServiceNow or Jira.
Knowledge of remote desktop tools and virtualization technologies.
Educational Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are highly desirable.

Required Skill Set